StartupCX

To improve customer experience, act like a startup:

• Serve more than you sell;
  
• Remember customers, not transactions;
  
• Don't manage products, manage relationships;
  
• Operate for the long run, not for today's closing stock price;
  
• Do the right thing, even if no one is watching.
  
• Be loyal to every employee who gives his or her all, especially when the economy gets tough.
  
• Takers has done enough damage. Put givers in charge of customer experience.
  

See video: StartupCX - Andy A./PeoplePerHour